Bolbhav Usage Policy

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Introduction

Bolbhav is a digital app developed by H3i Technologies Pvt Ltd. This policy explains how you can use the Bolbhav app. To make it easy for you to understand, it is written in a question-answer format.

 

How can I install the Bolbhav app?

​You can easily install the Bolbhav app on your phone by downloading it from the Google Play Store.

 

What is included in the Bolbhav Usage Policy?

In this policy, we have detailed how we collect, manage, and use your personal information and data. We consider this very important for your privacy and security and follow it with complete integrity.

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What information do we collect?

You give us permission to use your information in the ways described in this policy.

• User Identification:

  When you sign up, we ask for your phone number to manage your account. This helps us ensure that your account is secure and personalised for you.

• User Profile:

  → Data from users' app usage helps us improve user experience When you use our app, we collect the information you provide, which helps us improve your experience. For example, we can show your preferred crops and favourite markets (mandis) at the top of the list, making it easier for you to find what you are looking for. Our goal is to make your experience safe, convenient, and enjoyable.

  → Users' app usage helps us improve the product We track some details of your application usage to understand the demographics, preferences, and behaviours of our users. We want our services to be accurate and transparent for everyone.

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What can we use your personal information for?​

• Customize your experience

• Enforce our terms and conditions

• Add payments

• Measure your interest in our product

• Inform you about offers and updates

• Resolve problems and legal disputes

• Ensure security and prevent fraud

• Prevent errors and criminal activities

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How do we keep your personal information safe?

• Data Security: Our goal is to provide you with a safe and reliable platform where you can store your information with confidence. We monitor our systems and take steps to prevent any suspicious activity to keep your data secure. We have also implemented measures in the design of our app to protect your information from unauthorised use.

• Caution: Although we make every effort to keep your personal information secure, it is important to recognise that no web application, including Bolbhav, can completely eliminate security risks. When you provide us with your personal information, you become identifiable to us. However, as you continue to use the app, we offer you the option to opt out at various stages of your user journey.

• Disclosure of Personal Information in Special Circumstances: By law, we may be required to share your personal information if we need to comply with a summon or court orders.

 

Do we share your personal information with others? Do we sell your personal information?

No, we do not share your information, nor do we sell your personal information.

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Do we send any physical products?

No, we do not send anything. Our service is completely online, so everything you need is available in the Bolbhav app.

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How can I purchase a subscription?

You can go to the app and purchase a subscription based on your needs.

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What is the refund policy?

We want you to feel secure and valuable using our app, so here is our refund policy:

• Cancellation Policy: Our subscriptions are one-time purchases, so we have kept things simple. You have the freedom to decide whether to change your subscription or repurchase it, allowing you to control your experience.

• No-Questions-Asked Refund: If you do not find the app useful or accidentally purchased a plan, we will refund you in full or deduct an amount based on usage without asking any questions.

• Technical Issues: If you are unable to use the services due to any technical issue in our app and we are unable to fix it within 48 hours, we will refund you in full or on a pro-rata basis after deduction.

• Company Shuts Down the App: If we ever decide to discontinue our service, we will refund you in full for the remaining time on a pro-rata basis.

 

Do you need to follow these policies to use the Bolbhav app?

Yes, before using the Bolbhav app, you need to follow the guidelines given in this policy. This ensures that we are protecting the privacy and security of all users. If for any reason you disagree with this policy, you have the option not to use the Bolbhav app.

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Can we change this policy?

Yes, we may change this policy from time to time. If we make any changes to the policy, we will inform you about the new policy.

Your use of the app helps us provide better service to users like you. We are glad that you are using Bolbhav. If you have any questions, please contact us at contact@h3itech.com.

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(Last updated on: 28 May 2024)

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